New Podcast: Scaling Your Hiring and Business Operations for Long-Term Success

This week, Bob Glazer, founder and CEO at Acceleration Partners, joined me on the podcast. Bob was recently named #2 on Glassdoor’s Highest-Rated CEOs list, has an email newsletter called “Friday Forward” with more than 35,000 subscribers, and is the author of the book Performance Partnerships. In this episode, Bob shares best practices for how… Read More

New Inc. Post: These 4 Letters Are the Key to Understanding and Retaining Your Customers

The¬†probability¬†of selling to an existing customer is 60-70 percent, while this number drops to 5-20 percent for new customers. This means your team should be doing everything in your power to retain customers. One way to keep customers excited about working with you is by getting to know them on a personal level. Read my… Read More