New Inc. Post: These 4 Letters Are the Key to Understanding and Retaining Your Customers

The¬†probability¬†of selling to an existing customer is 60-70 percent, while this number drops to 5-20 percent for new customers. This means your team should be doing everything in your power to retain customers. One way to keep customers excited about working with you is by getting to know them on a personal level. Read my… Read More

This Week on Inc.: According to Deloitte, This 1 Type of Data Is Critical to Boosting Your Team’s Productivity

We have a bonus second Inc. post to share this week! Recent data from Deloitte found that 84 percent of business leaders surveyed view people analytics as important or very important, making it one of the top trends in human capital management. Learn how your team can embrace people analytics to improve your productivity and… Read More